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Frequently Asked Questions

 

WHEN WILL MY PRE-ORDER CALENDAR OR CALENDAR+SHIRT SHIP?
All shipments will begin shipping the week of Sept 9th. You will receive a confirmation email once your order is processed!

WHEN WILL MY ORDER SHIP?
Once we begin regular sales of the 2020 MerB’ys calendar (Sept 14, 2019), orders will be processed within 3 business days of being placed. Meaning, they are packaged and dropped off to Canada Post to be mailed. Once your order has been delivered to the post office, you will receive an email confirmation from us.

Your order will be mailed from St. John’s, Newfoundland and Labrador, Canada.

CAN I TRACK MY ORDER?
Absolutely – if you selected a shipping method that includes tracking! Once your order ships, you will receive a confirmation email that includes your tracking number.

HOW LONG UNTIL MY ORDER ARRIVES?
Please refer to Canada Post guidelines based on the shipping type you selected. From time of your order, shipment will happen 3-4 business days later.

Lettermail

Canadian Orders – Parcels

US and International Orders – Parcels

From Mid-November through Christmas, mail begins to move slower – so actual delivery times may be greater. Give yourself plenty of time for those holiday gifts to be ordered!

WHERE WILL YOU SHIP TO?
We ship internationally – anywhere that mail can be delivered!

WHERE CAN I BUY YOUR CALENDAR INSTEAD OF ORDERING ONLINE?
Once we officially launch our calendar in September, calendars will be available at a few select retail locations which will be listed at nlbmc.com/where-to-buy/.

HOW MUCH OF THE MONEY RAISED GOES TO CHARITY?
100% of the proceeds of the MerB’ys campaign goes to our chosen charities. Everyone on the project team is a volunteer. Photographers, tail crafters and make-up artists are provided a small honorarium to thank them for their work.

I WANT TO ORDER YOUR AMAZING LIMITED EDITION MERB’YS T-SHIRTS
Of course you do! These shirts will ONLY be available during our pre-sale period, and are part of a calendar bundle. For one price, you get a 2020 MerB’ys calendar + 1 T-Shirt of any size from S-XXL and either Navy or Grey. If you want more than one T-Shirt, add the “bundle” more than once – each time selecting the shirt colour/size you wish. If you want multiples of the exact same size/colour, just change the quantity before clicking “Add to Cart”

I HAVE ANOTHER QUESTION/CONCERN
Please email us at sales@nlbmc.com and we’ll get back to you as quick as we can! We are 100% volunteers who have at least 1-2 jobs, so we will do our best to reply to you within 2 business days (though sometimes it can be within minutes).